SHIPPING, EXCHANGES AND RETURNS

In VIENTY we ship to Spain, both peninsula and Balearic Islands, Canary Islands, Ceuta and Melilla. We also ship to European countries.

Shipping is free for orders over 50€ for Spain (peninsula) and Portugal (excluding islands).

For shipping costs and delivery times for all other areas, click here for a table of general shipping costs.

In vienty.es the most important thing is the satisfaction of our customers, both with the design, comfort and customer service, which for us is something that we like to pamper and treat you in a special way. If you place an order and you are not satisfied with your purchase, you have a period of 30 calendar days to make any change of size or return. Please do not exceed this period or your request will not be accepted.

CUSTOMER SERVICE WHATSAPP: +34 617 715 675 Whatsapp Vienty

Monday to Thursday: From 9 AM to 7 PM
Friday: From 9 AM to 3 PM

To manage any exchange or return, please access "MY ACCOUNT" at vienty.es and in the section "ORDER HISTORY" you will find a summary of all your orders so that you can select it and request an exchange or refund.

SIZE CHANGE

If you need to change your size, in VIENTY we offer the first size change free of charge within 30 calendar days of receiving your order. A courier will deliver your new shoes to your home and you must hand over the shoes that don't fit.

Size exchange is free of charge for orders in Spain (peninsula and Balearic Islands) and Portugal (excluding islands). To request a size change, log in to your account at "ORDER HISTORY AND DETAILS" to select the order and click on PROCESS CHANGE OR RETURN.

A drop-down menu will open at the bottom with the details of the order, select the models and then select the SIZE CHANGE option. In the next step you can change the address where we will pick up the size you do not want and deliver the new size and you can also make a comment for the carrier. Finally you will have to choose the new size you need and click on MAKE SIZE CHANGE REQUEST.

If your size is not available at the moment, please contact us on our customer service phone whatsapp +34 617 715 675 or by email at hola@vienty.es.

Exchanges are not allowed for orders in the Canary Islands, Ceuta, Melilla, Europe and other destinations.. You must request the return of the order and place a new order with the size you need.

RETURNS

If for any reason you are not satisfied with your purchase at VIENTY, as a consumer you can exercise your right to withdraw from your order within 14 calendar days without giving any reason. In addition, VIENTY will extend the deadline for returning your order to 30 calendar days from the day you receive the order.

To manage the return of your order you must go to "MY ACCOUNT" at vienty.es and in the section "ORDER HISTORY AND DETAILS" select the order and click on "PRODUCT RETURN". At this point a drop-down menu will open where you must select the products to be returned from your order and click on RETURN PRODUCTS. Confirm the address where the carrier can pick up the package. Finally click on PROCESS PRODUCT RETURN.

The return has a cost of 6,95€ for Spain (peninsula and Balearic Islands), Portugal (excluding islands) and France (mainland).

The return has a cost of 15€ for Italy (excluding islands), Germany, Poland, Romania, Slovakia, Hungary, Czech Republic and Benelux (Belgium, Netherlands and Luxembourg).

The return has a cost of 30€ for Ireland and Greece (excluding islands).

The refund of your order will be made once we receive your package in our warehouses, deducting from the refund the amount paid for shipping costs and the cost of the return.

Returns in the Canary Islands, Ceuta, Melilla, Madeira, Azores, non-EU countries and other destinations are at the expense of the customer who will be responsible for sending the package to us and will be responsible for any processing and shipping costs, both transport costs and possible customs costs. VIENTY is not responsible for any possible loss during the process. Once we receive the package in our warehouse and the return is validated, we will proceed to reimburse you, deducting from the value of the order the transport costs and possible customs costs.

It is important that the products were not used and remain in perfect condition. Please wear the products on a clean carpet or floor, never outside, in order to avoid any damages.

Use the same box in which your order arrived (or a similar one) to avoid damage to the packaging during transport. If the products are damaged due to improper packaging, we will not accept the return.

Once we have checked that the products are in perfect condition, we will make the refund through the same payment method you used to pay for the order within 15 days after the courier collects the package. For the Canary Islands, Ceuta and Melilla this period may vary by a few days. For any questions or doubts you can contact us at our email address hola@vienty.es.

DEFECTIVE PRODUCT

If you receive your order and one of the products has arrived with a manufacturing defects, we will send you another one totally free of charge or we will refund your money if you prefer.

You can also request a product exchange or return through our website from "ORDER HISTORY AND DETAILS" by selecting your order and clicking on "PRODUCT RETURN" and indicating in the reason that it is a "Defective Product".

You have 7 calendar days after receiving the product to inform us that the product is defective. If you exceed this period, the return will not be accepted as it may have been tampered with by the customer. VIENTY commits to assume the costs of returning the product and sending a new one in accordance with the conditions accepted at the time of purchase. This return due to a defect or poor condition of the product will not be considered as a right of withdrawal.

Si deseas presentar una reclamación a la empresa (Vienty) FREE FASHION SL. Nuestra empresa está ubicada en C/Aperos, 6. Polígono Tres Hermanas, ASPE 03680 (Alicante) España o a través del correo electrónico hola@vienty.es.

INADEQUATE PRACTICES PENALIZED

At Vienty we want to ensure the best service to our customers and therefore we offer all possible facilities to place your orders. That is why we trust our customers but if we detect any inappropriate behaviour in your purchases and returns we will take action.

Any act of dishonesty, such as making more returns than usual during a normal purchase process (e.g. buying the same product/size on several occasions and repeated returns), wearing garments and then returning them or intentionally tampering with the footwear, will result in us taking action and cancelling your customer account.

There may be some very specific cases and it may be an error. If you think it has happened and it was a mistake, please contact our customer service at hola@vienty.es so we can help you and study your case.

HOW MUCH COST SHIPPING?

COUNTRYZONEORDERS OVER 50€ORDERS LESS THAN 50€DELIVERY*
SPAIN Peninsula FREE 3.95€ 1-2 Work days
SPAIN Balearic Islands (Mallorca) 4.90€ 4.90€ 2-4 work days
SPAIN Balearic Islands (Islas Menores) 6.90€ 6.90€ 2-4 work days
SPAIN Ceuta and Melilla 29.90€ 29.90€ 4-7 work days
SPAIN Canary Islands 29.90€ 29.90€ 4-7 work days
COUNTRYZONEORDERS OVER 50€ORDERS LESS THAN 50€DELIVERY*
PORTUGAL Peninsula FREE 4.90€ 1-2 work days
PORTUGAL Azores and Madeira We don't ship We don't ship -
FRANCE Peninsula 3.95€ 3.95€ 2-7 work days
FRANCE Córcega 15€ 30€ 2-7 work days
FRANCE Ultramar island We don't ship We don't ship -
ITALY Peninsula FREE 15€ 2-7 work days
ITALY Sardinia an Sicily 15€ 30€ 2-7 work days
GERMANY - FREE 15€ 2-7 work days
BENELUX Holland, Belgium y Luxemburg FREE 15€ 2-7 work days
POLAND - FREE 15€ 2-7 work days
ROMANIA - FREE 15€ 2-7 work days
SLOVAKIA - FREE 15€ 2-7 work days
HUNGARY - FREE 15€ 2-7 work days
CZECH REPUBLIC - FREE 15€ 2-7 work days
GREECE Peninsula 15€ 30€ 2-7 work days
GREECE Islands 30€ 30€ 2-7 work days
IRELAND - 15€ 30€ 2-7 work days
ANDORRA - 30€ 30€ 2-7 work days
UNITED KINGDOM England, Wales, Scotland, Ireland and North Ireland We don't ship We don't ship -
UNITED KINGDOM Gibraltar y territorios ultramar We don't ship We don't ship -
REST OF EUROPE - We don't ship We don't ship -

DELIVERY TIMES

All orders placed before 2 p.m. on working days are usually processed the same day and delivered the next day or within 2 days (for orders from mainland Spain). Orders placed after this time count as next day orders as they are not prepared until then.

In special periods the delivery may take a few days longer as the volume of orders to be sent is multiplied. This may be the case of SMILE DAY, BLACK FRIDAY, PRIVATE SALES or SALE events. In these cases delivery can take up to 7 working days. Delivery times during the month of August may be delayed by 7-9 working days.

It is important to note that no deliveries are made on holidays, Saturdays or Sundays. For PRE-ORDER orders you will see the expected delivery date on your order confirmation email. You should add a couple of working days to this date for delivery. In any case you will receive a notice from DHL confirming the delivery date. Please be present for collection at the address indicated.

(*) The provision of services will be carried out on working days and from Monday to Friday. In the temporary calculation of the contracted service, holidays will be excluded. The contractually agreed terms for the delivery of the freight are understood without prejudice to the delays that may be caused by reasons of force majeure or unforeseeable circumstances where shipments may suffer some delay.