SHIPPING, EXCHANGES AND RETURNS

In VIENTY we ship to Spain, both peninsula and Balearic Islands, Canary Islands, Ceuta and Melilla. We also ship to European countries.

Shipping is free for orders over 50€ for Spain (peninsula) and Portugal.

For shipping costs and delivery times for all other areas, click here for a table of general shipping costs.

In vienty.es the most important thing is the satisfaction of our customers, both with the design, comfort and customer service, which for us is something that we like to pamper and treat you in a special way. If you place an order and you are not satisfied with your purchase, you have a period of 30 calendar days to make any change of size or return. Please do not exceed this period or your request will not be accepted.

CUSTOMER SERVICE WHATSAPP: +34 617 715 675

To manage any exchange or return, please access "MY ACCOUNT" at vienty.es and in the section "ORDER HISTORY" you will find a summary of all your orders so that you can select it and request an exchange or refund.

SIZE CHANGE

If you need to change your size, in VIENTY we offer the first size change free during 30 calendar days from the moment you receive your order. A courier will deliver your new shoes to your home and you must deliver the shoes that do not fit.

The exchange of size is free for orders in Spain (peninsula and Balearic Islands) and Portugal. To request a size change, please log in to your account at "ORDER HISTORY" select the order and click on "Return Order". Indicate that it is a size exchange and the size you need. You will receive a confirmation email with the exchange.

A drop-down menu will open with the order details, click on the model checkbox and then select the SIZE CHANGE option. In the next step you must confirm the address where we will collect the size you do not want and deliver the new size and you can also make a comment for the carrier. Finally you will have to choose the size you need and click on MAKE SIZE CHANGE REQUEST.

If your size is not available at the moment, please contact us on our customer service phone whatsapp +34 617 715 675 or by email hola@vienty.es.

Exchanges are not allowed for orders in the Canary Islands, Ceuta, Melilla, Europe and other destinations. You must request the return of the order and place a new order with the size you need.

RETURNS

If for any reason you are not satisfied with your purchase at VIENTY, you have 30 calendar days from the date you receive the order to return it. To manage the return of any order you must access to "MY ACCOUNT" on vienty.es and in the "ORDER HISTORY" section select the order and click on RETURN ORDER.

At this point a drop-down will open where you must select the product to return from your order and click on RETURN PRODUCT. Confirm the address where the carrier can pick up the package and write the reasons for the return (these comments help us to improve every day). Finally click on MAKE THE REQUEST FOR RETURN.

The return has a cost of 6,95€ for Spain (peninsula and Balearic Islands) and Portugal. The cost of the return will be deducted from the refund of your order. This refund will be made upon receipt of your package.

Returns for orders placed after 23 December 2021 will be charged at €6.95 for France (excluding the islands). The cost of the return will be deducted from the refund of your order. The refund will be made upon receipt of your parcel.

Returns in the Canary Islands, Ceuta, Mellila, Europe and other destinations are at the expense of the customer, who will be responsible for getting the package to us. Vienty is not responsible for possible losses during the process. Once we receive the package you send us we will proceed to refund.

It is important that items that have not been used and are in perfect condition. Please try the items on a clean carpet or floor, never outside, so that there is no problem.

Use the same box in which the order arrived (or a similar one) to avoid damage to the packaging during transport. In case the products are damaged due to improper packaging, we will not accept the return.

Once we check that it is in perfect condition, we will make the refund through the same payment method you used to pay for the order within 15 days after the courier picks up the package. For the Canary Islands, Ceuta and Melilla the delivery time may vary a few days. For any questions or doubts you can contact us at our email address hola@vienty.es.

DEFECTIVE PRODUCT

If you receive your order and any of the products has arrived with factory defect we will send you another one totally free or we will refund you the money if you prefer. If the shoes are not in good condition for reasons beyond the customer's control, you have the right to return the product.

You have 7 calendar days after receiving the product to inform us that the product is defective. If you exceed this period the return will not be accepted since it may have been tampered with by the customer. Vienty undertakes to bear the costs of returning the product and sending a new one in accordance with the conditions accepted at the time of sale.

If you want to file a complaint to the company (Vienty) FREE FASHION SL. Our company is located in C/Aperos, 6. Polígono Tres Hermanas, ASPE 03680 (Alicante) Spain or via email to hola@vienty.es.

INADEQUATE PRACTICES PENALIZED

In Vienty we want to ensure the best service to our customers and therefore we offer all possible facilities to place your orders. That is why we trust our customers but if we detect any inappropriate behavior in your purchases and returns we will take action.

Any act of bad faith, as well as making more returns than usual during a normal purchase process (such as buying the same product/size on several occasions and repeated returns), wearing garments and then returning them or intentionally tampering with the footwear, we will take action and cancel your customer account.

There may be some very specific cases and it may be an error. If you think it has happened to you and it was a mistake, please contact our customer service at hola@vienty.es so that we can help you and study your case.